dolcam Support

Effective: 2026-10-27 / Last updated: 2026-10-27

Contact

Supported languages: 日本語 / English / 한국어
Expected response time: within 3 business days

For technical issues, include your device model, iOS and app versions, and the steps that led to the issue. Do not send unnecessary photos or authentication tokens.

Canceling Your Subscription

Open Settings on your device.
Tap your name (Apple Account).
Open Subscriptions, select dolcam, and cancel.

Cancel at least 24 hours before the next renewal. See Apple's cancellation instructions for details and deadlines. Paid access generally continues until the expiration date shown by Apple. Deleting the app or local data, or emailing us, does not cancel your subscription.

Refunds

Refunds follow Apple's terms and applicable law. See Apple's refund instructions and apply at Apple's refund request page. The operator cannot issue or approve individual refunds.

Deleting Data and Your Account

Deleting a Faves item removes its reduced-size photo and outline from the app. The captured-photo deletion function in Settings removes the app's capture history. Delete photo library copies separately in Photos.

Deleting the app does not automatically delete the relay's anonymous account or import records. Email us to request deletion. We will explain what is needed to identify the records. Do not send authentication tokens or Apple passwords. Request and cost ledger entries may remain with the account ID link removed. Subscription cancellation is a separate step.

Frequently Asked Questions

Paid features are unavailable after purchase

Try restoring purchases with the same Apple Account used to buy the subscription. Check your connection and the expiration date shown by Apple. Restoring purchases does not restore photos or Faves data.

Are photos sent externally

Ordinary capture and skin correction run on your device. Only choosing cleaner outlines during Faves import sends the photo to the relay and OpenAI. The relay does not store photos or outlines. You can choose to create outlines only on your device. See the Privacy Policy for details. Sharing to a destination you select is separate.

Are there outline creation limits

Free external outline creation includes a total of 10 successful generations. A paid subscription removes that total limit while active. Paid access still has a limit of 20 attempts per UTC day, concurrent processing limits, and a service-wide cost limit. Connectivity or congestion can also prevent use.

Photos cannot be saved

Check dolcam's permission to add photos in iOS Settings and the available storage on your device.

Reporting Rights Infringement

If you believe copyright, image rights, or other rights are being infringed, contact the email address above. We will check the information needed to identify the matter and respond under applicable law. We cannot remotely view or delete photos on your device.