Support
Languages: 日本語 ・ 한국어 ・ English
If you're running into trouble with BestSwipe, check this page first. If it doesn't answer your question, email us.
Contact us
For questions, bug reports, or feature requests, email us below. We typically reply within 2 business days.
Email rebirth.sakuraya@gmail.comFrequently asked questions
Q. I accidentally deleted a photo. Can I get it back?
A. Photos deleted through BestSwipe go to iOS's standard "Recently Deleted" album for about 30 days. Within that window, you can restore them from the Photos app. BestSwipe only marks deletion candidates — actual deletion always goes through the standard iOS confirmation dialog first.
Q. My Pro purchase isn't showing up.
A. Tap "Restore Purchases" on the paywall or in Settings. If you purchased with the same Apple ID, it will restore. If it still doesn't work, email us with your purchase date and plan (Annual or Lifetime).
Q. How do I cancel my subscription?
A. Cancel from iOS Settings > your Apple ID > Subscriptions, not inside the BestSwipe app. This is a limitation of how Apple's billing works — the app itself cannot cancel a subscription.
Q. Do my photos ever leave my device?
A. No. All photo organizing, matching, and deletion happens entirely on your device. Your photos, thumbnails, location data, and face information are never sent anywhere. See our Privacy Policy for details.
Q. Similar photos aren't grouping the way I expect.
A. Grouping currently relies on burst sequences, close capture times, and matching dimensions — not actual visual content analysis. Photos that look similar but were taken far apart in time may end up in different groups.